Substance

Substance is a brand & identity agency in the Creative Strategy category. As described on its Clutch profile: "A brand strategy firm first. NOT just design. We help brands tell their stories with depth and authenticity. What’s your story? That’s the question at the heart of great branding. What is it about you that is uniquely yours and sets you apart from everyone else? We ask the hard questions. Once we're done, your brand and the work are better for it. Let's build a brand together." Its listed service lines are Branding, Marketing Strategy, Web Design, Low/No Code Development. Client feedback on Clutch averages 5/5 across 14 reviews.

Substance takes new engagements through its own intake process at isubstance.com — typically a scheduled discovery or strategy conversation rather than walk-in engagement; its listed line is +1 (773) 793-2404.

Substance, operating from Chicago, IL, does not publish hours in the sources this directory indexes; creative strategy providers typically run standard business weekdays with dedicated coverage during active engagements.

Substance publishes a minimum project size of $10,000+ and an average rate band of $150 - $199 / hr on its Clutch profile. Full proposals follow an initial consultation.

The Wall lists Substance for organizations at $5M+ revenue with 25 or more employees working through brand identity and creative performance, typically engaged by CMO / Brand Director roles. Confirm current client criteria directly with the provider.

Substance publishes no weekend-specific availability in indexed sources. In this category, client management typically runs weekdays while automated systems and live campaigns continue around the clock.

Substance is headquartered at 4705 North Spaulding Avenue, Chicago, IL 60625.

Substance has operated since 2005 and lists a team size of 2 - 9. Leadership bios are published on its website.

This profile was last refreshed 2026-08-03 from public sources — Substance's Clutch listing and website metadata. The provider site is always authoritative.

Substance publicly lists +1 (773) 793-2404; the inquiry flow at isubstance.com is the primary channel for new engagements.

Substance addresses brand identity and creative performance as a brand & identity agency with listed service lines in Branding, Marketing Strategy, Web Design, Low/No Code Development. As described on its Clutch profile: "A brand strategy firm first. NOT just design. We help brands tell their stories with depth and authenticity. What’s your story? That’s the…"

ABM specifics vary by firm — Substance publishes its service scope at isubstance.com; its Clutch-listed lines are Branding, Marketing Strategy, Web Design, Low/No Code Development.

Reporting norms in this category cover qualified leads, pipeline velocity, acquisition cost, and closed-won attribution; Substance can share its exact dashboard format at intake. Verified client feedback averages 5/5 over 14 Clutch reviews.

Its own positioning: "A brand strategy firm first. NOT just design. We help brands tell their stories with depth and authenticity. What’s your story? That’s the…" Confirm vertical focus at isubstance.com; common verticals in this category include B2B SaaS, professional services, financial services, manufacturing, and healthcare.

Public profile data lists a team of 2 - 9 at Substance; mid-market engagements in this category typically include a dedicated account lead and senior strategist.

Substance's listed service mix (Branding, Marketing Strategy, Web Design, Low/No Code Development) indicates its production scope; verify in-house versus partnered production directly.

Strategic alignment, audits, and setup in this category generally run two to four weeks before full deployment; Substance can confirm its current timeline.

Channel coverage is published at isubstance.com; paid programs in this category commonly span search, LinkedIn, and programmatic.

AI answer-engine optimization is increasingly standard in creative strategy scopes; ask Substance how it handles AI search visibility alongside classic SEO.

Request a discovery call at isubstance.com or via +1 (773) 793-2404; most firms respond with a preliminary audit and proposal.